Before the Stream

Network and browser requirements for viewing streams

The quality of your live playback experience is largely dependent on the download speed you have from your ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.

Download speeds

The following table shows the minimum speeds required for each playback quality:

Quality	Required Minimum Bandwidth
240p	500 kbps
360p	1 Mbps
720p	3 Mbps
1080p	7 Mbps
2K	12 Mbps
4K & up	22 Mbps

Desktop OS and Browser

In addition, we recommend using the following browsers and versions on Windows 7 or later or macOS Sierra (10.12.6) or later:

Chrome 30+ (has automatic updates)
Firefox 27+ (has automatic updates)*
Microsoft Edge
Safari 9+

*H.264 video is only supported in Firefox for Windows 7 and later. Firefox versions on Windows XP are no longer supported for playback.

**Internet Explorer is not fully supported, please use Microsoft Edge or equivalent for the best viewing experience.

Firewalls and whitelisted domains

Viewers should ensure the following ports are open on their network for playback:

TCP/UDP 80 (HTTP)
TCP/UDP 443 (HTTPS)

In addition, if your viewers are on a corporate network (office, university, hotel, etc.) that restricts access to certain websites or domains.

Mobile devices

Mobile viewers can use Android (Lollipop) version 5.0+ or iOS version 12.4+.

⚠️ Blackberry and Windows phone users: You may still able to view Vimeo videos on devices that support HTML5; however, we do not test out our player in these environments and thus cannot guarantee support.

⚠️Samsung users: The Samsung Internet browser (all versions) is not supported for Slipstream TV. We recommend installing Chrome instead.

During the Stream

Yes, the stream can be watched on your TV via AirPlay2 from your iPhone, iPad or Mac, or, if you’re on an Android device, or using Google Chrome on a Desktop, you can also Cast the stream to your TV if it supports Casting. A Google Chromecast will do just the same. For consoles, much of the same applies from a technical standpoint. It simply isn't possible at this stage to support all devices, we are working hard on it though, and will update the FAQs when we can.

Our tickets are the digital equivalent of an ‘admit one’ pass so they won’t let your friends watch along with you. If you’d like to watch together we recommend everyone purchasing their own ticket. Or, for some events, there may be an option to buy a ‘group package’ if you’re looking to party along with your pals! Check the artist/event’s website to see all the ticketing packages that are up for grabs.

We require minimum stable download speeds of 500 kbps or faster in order to view our lowest quality, SD 240p. Since bandwidth tends to fluctuate for a number of unforeseen variables, we always recommend you use a dedicated Internet line of 5 Mbps or faster to stream and download high quality videos on the Internet. For optimal performance, a hardwired connection via Ethernet is best, but if you prefer to use WiFi, be sure that your router is configured correctly and that your network is not being shared with other devices (this can limit the starting speeds you pay your ISP for). If you’re still stuck then drop us an email at [email protected] and we’ll see what we can do.

After the Stream

Can't find an answer?

If you’re struggling to find an answer here, please email our Customer Support team at [email protected]